FREE SHIPPING ON ORDERS OVER $100- U.S. ONLY

 

What material is your wick made out of?

All of our wicks are 100% cotton and clean burning . They’re non-toxic - meaning good for you and for your environment.

 

Do you offer wholesale?

Yes!! If you would like to make a large quantity order, wholesale might be for you! email us at theglowupexperiencellc@gmail.com for more information.

 

How do I keep a clean and steady burn?

A general rule of thumb is to keep your candle away from a draft and always keep your wicks trimmed to about ¼ of an inch prior to being (re)lit! Make sure to keep your burn sessions limited to 3-4 hours and/or until the entire surface of the wax has fully melted. Last tip - never extinguish your candle with water!

 

How do I make changes or cancel my order?

If you would like to make a change or cancel your order, please contact us as soon as possible and we’ll do our best to help. If your order has already been fulfilled by the time we receive your request, then unfortunately we can no longer cancel or change the order. 

 

I received a damaged product. What do I do?

I’m missing an item from my order. What do I do?   Oh no! We’re sorry if you’ve received an incomplete order, but we’d love to help correct it right away! We will always review errors internally and find the best course of action from there. Email us at theglowupexperiencellc@gmail.com and we’ll be more than happy to help.

 

How do I track my order?

After you place your order, you’ll receive an order confirmation via email with a linked tracking number to track your order in transit. Please note that it can take 1-2 business days for the tracking number to update on their website with the status of your shipment.

 

How do I get rid of the soot around my candle?

The easiest way to prevent soot and smoke is to keep the wicks trimmed and the candles free of debris. Whenever dealing with fire, soot can commonly accumulate within the glass, which is totally normal. However, it’s super simple to clean! After your candle has cooled, grab a towel and some coconut oil and wipe around the perimeter of the glass, then voila! Good as new!

 

What kind of wax are the candles made with? 

Our candles are made of all natural vegan coconut wax!

It’s paraben, Phthalate, and cruelty free! making it fully safe to use. Coconut wax burns cleaner and slower - offering a longer lifespan to keep your home smelling absolutely delicious for as long as possible before your next restock!

 

How big are your candles? 

Our candles consist of a generous 9oz pour to offer 55+ hours of sweet decadent aroma!

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